Return Policy
We want you to be completely satisfied with your Transcend Collective purchase. Here's everything you need to know about our return process.
How to Return Your Order
Step 1: Prepare Your Return
- • Ensure the item is in original condition
- • Include all original packaging and tags
- • Write your order number on the package
- • Include a brief reason for the return
Step 2: Package Securely
- • Use a sturdy shipping box
- • Include padding to prevent damage
- • Seal the package properly
- • Consider adding tracking insurance
Step 3: Ship to Our Address
Mail your return to:
Transcend Collective
1750 Glendale Blvd
Los Angeles, CA 90026
United States
Step 4: Refund Process
- • We'll inspect your return upon arrival
- • Processing takes 3-5 business days
- • Refund will be issued to original payment method
- • You'll receive email confirmation
Return Policy Details
Eligible for Return
- • Items in original, unworn condition
- • All original tags and packaging included
- • Returns within 30 days of delivery
- • Items not marked as final sale
Not Eligible for Return
- • Worn, damaged, or altered items
- • Items missing tags or packaging
- • Final sale items
- • Items purchased more than 30 days ago
Refund Information
- • Full refund to original payment method
- • Processing time: 3-5 business days
- • Shipping costs are non-refundable
- • You're responsible for return shipping
Contact Information
Questions about your return?
Email: support@transcendcollective.com
Phone: (323) 555-0123
Response within 24 hours
Important Notes
Shipping Responsibility: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely.
Processing Time: Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. You'll receive an email confirmation when your refund is processed.
Damaged Items: If you receive a damaged item, please contact us immediately with photos of the damage. We'll provide a prepaid return label for damaged items.
International Returns: International customers are responsible for all return shipping costs and any applicable customs duties or taxes.
Need Help?
If you have any questions about our return policy or need assistance with your return, our customer service team is here to help.